Returns & Exchanges

At BROWNS, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all unworn and pristine items. Please ensure all original tags and designer packaging remain intact to qualify for a full refund.

1

Initiate Your Return

Log in to your BROWNS account, navigate to 'My Orders', and select the items you wish to return to generate a unique Return Authorization number.

2

Prepare Your Package

Place the items in their original designer boxes and secure them inside the BROWNS shipping carton, ensuring any previous delivery labels are removed or covered.

3

Schedule a Collection

Book a complimentary courier pickup through our portal or drop off your parcel at a designated carrier location using the pre-paid shipping label provided.

4

Receive Your Refund

Once our quality assurance team inspects the returned items, your refund will be processed to your original payment method within 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing