Frequently Asked Questions

Everything you need to know about your BROWNS shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 14-day return policy for all unworn items in their original packaging with tags attached. Please note that certain luxury items and intimate apparel may be subject to specific restrictions.

Do you offer international shipping?

Yes, BROWNS ships to over 100 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

Are the products on BROWNS authentic?

Authenticity is guaranteed. We work directly with established fashion houses and authorized distributors to ensure every piece we sell is 100% genuine.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.

Can I cancel or modify my order after it has been placed?

As we aim to process orders as quickly as possible, we can only accommodate cancellations or modifications within 30 minutes of order placement. Please contact our concierge team immediately for assistance.